Job Details

About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.

Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.

Why Join Our Team?
With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.

Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access.
Our benefits don’t end there, in your spare time, we also offer superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.

A career at Old Course Hotel, what’s not to love?
*All benefits subject to availability

About the Role
Our award-winning Food and Beverage team are at the hub of our business, we have an exciting opportunity for an experienced supervisor to join our Swilcan Loft Restaurant. Swilcan Loft is a 74-cover restaurant with floor-to-ceiling windows and an outdoor terrace overlooking the 17th hole of the Old Course and one of golf’s most famous landmarks, Swilcan Bridge – from which Swilcan Loft takes its name.

The successful candidate will support our Food and Beverage Management Team, this role is responsible for co-ordinating activities during service and providing assistance to the team. This role will help deliver our established service standards to create magical memories for our guests.

Duties and Responsibilities

• Maintaining standards and operating procedures
  
• Ensuring all service and bar processes are followed, taking every effort to control costs
  
• Support and coach direct reports effectively, ensuring the highest standard of customer service is provided to all guests
  
• Resolving any guest complaints satisfactory, ensuring all expectations are met and retaining customer loyalty
  
• Forecasting for staffing requirements, ensuring staff volumes are adequate
  
• Maintaining high standards of performance via appraisals and personal development plans, in line with our business values and objectives
  
• Drive the success of our Food and Beverage Team through identifying continuous improvement areas
  
  

To be successful in this role you will have:

• Proven experience in supervising teams within a restaurant environment.
  
• Excellent team management skills with the ability to motivate associates effectively.
  
• Familiarity with food safety regulations and culinary practices related to beverage service.
  
• Exceptional communication skills, both verbal and written, with a focus on customer interaction.
  
• Ability to work under pressure in a fast-paced environment while maintaining attention to detail.
  
• A proactive approach to problem-solving with strong organisational skills.
  
  

If you are passionate about hospitality and have the skills necessary to lead a successful bar operation, we would love to hear from you. Join our team and help us create memorable experiences for our guests!

Hours
Full time, 40 hours over 5 days

Salary
£34,866.56 + tronc

Why You'll Love Working With Us

• Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee & soft drinks.
  
• Exclusive Resort Perks – Treat yourself to generous discounts across the resort from award winning restaurants, luxury room stays and in our Pro Shop (St Andrews only PGA approved pro shop)
  
• Kohler Group Benefits – Unlock even more savings with our wider discounts across the Kohler family.
  
• Wellness, Your Way – Enjoy free access to our on-site Kohler Waters Fitness Centre, featuring a fully equipped gym, 20-metre pool, sauna and hot tub. Relax, recharge, repeat.
  
• Plan Your Future – We’ll help you get access to the right information through complimentary mortgage consultations.
  
• Cycle2Work – Stay active and save money with our Cycle2Work programme, good for you and the planet.
  
• Perkbox – Enjoy exclusive discounts, rewards and monthly treats all in one easy app.
  
• Get Rewarded - Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme.
  
• 24/7 Wellbeing Support – Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it.

The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.